The SuperGold App

Q&A - All Platforms

• How to get and use the app

  Watch our short video to find out how easy it is to get the app, and use it to get great discounts and special offers.
• Why am I seeing a Spinning circle?

  If you are getting a general spinning indicator or similar (depending on your phone or device it could be a star pattern, a clock or something indicating 'activity') this typically means the app is taking time to get more information. It could indicate that there is something wrong with your internet connection (either your speeds are too slow, you’ve run out of mobile data or you are in a low coverage area).

  If your internet connection is running well but the mobile app is not, please contact feedback@supergold.govt.nz and let us know.

• Why am I getting a bouncing Gold coin on screen?

  If you see a bouncing Gold coin, it means that the app is trying to get more information. The issue could be that your internet connection is preventing the app from working, or the SuperGold service is unavailable.

  If your internet connection is running well but the mobile app is not, please contact feedback@supergold.govt.nz and let us know.

• How much data does the mobile app use?

  When you use the app, the amount of data needed will vary depending on your usage.

• Why do some offers not appear on the map?

  Some of the SuperGold businesses we work with do not have physical premises, so at this stage we can’t display them on the map. Also, in some cases offers and discounts may have been restricted where their services are available. Eg Online-only orders, or tradespeople like electricians and plumbers who come to you

• Does your app support larger screen text?

  The SuperGold mobile app will adapt to the screen size settings for your device. You can use device and brand specific features to assist with viewing (eg 3-finger tap for Apple screen Zoom)

Q&A - Apple

• What Apple iOS version can I use?

  The app currently works with iOS11 , 12 , 13 and 14. As a registered Apple developer, we are obliged to follow the general direction set by Apple, and when they announce end of life for a version of their core software, we will update our apps accordingly.

• What Apple devices can i use?

  The mobile can be used with the iPhone, iPhone Pro, iPad, iPad Pro and iPad Mini. As long as the devices uses a current version of iOS (as above), the app can be downloaded and used.

• Does the app work with Mac OS Catalina 'Catalyst'?

  At this time, the mobile app is not built for Mac OS Catalina catalyst and therefore it will not work.

• I downloaded the mobile app from the App Store, but now Apple says I have an old version of the app that can’t be upgraded. What should I do?

  Apple periodically reviews and ends support for their iOS software on certain devices. This means that some apps, like SuperGold, cannot be upgraded on that device or iOS.

  If you’re having trouble using the app on your device, you can continue to use SuperGold by visiting the website at https://www.supergold.govt.nz.

• The GPS location on my iPhone/iPad is not working correctly?

  Some earlier Apple devices were affected by a software bug that impacted their ability to use GPS. If you're experiencing issues with location, you can find out more information on the Apple website.

• Is the App compatible with Apple Voiceover?

  Yes. Most businesses put additional information in their offer details that can be picked up by reading software like Apple Voiceover.

• Why can’t I find the SuperGold app in Apple’s App Store?

  This can be affected by two different conditions:

  1. Your device or iOS software version is not compatible with the mobile app. If this is the case, the app will not be made available for download by Apple. You can still use SuperGold by visiting the website at https://www.supergold.govt.nz.
  2. Your app store account is not registered in the Australia or New Zealand store. Apple requires its customers to choose a country for their store to be connected to. SuperGold is only available in the Australian and New Zealand stores. You can change your app store location. Find out more about this by visiting the Apple website.

Q&A - Android

• What versions of Android OS do you suggest?

  The SuperGold mobile app works well with Android 7, 8, 9 and 10. The app will not work as well with devices using Android 5 or 6. The app will not work on devices with Android 4.4 or less.

• How do I check what version of Android I have?

  You can check your version of Android with most devices by looking for the Settings app (it will typically look like an icon of a Gear, a toolbox or similar) and tapping it, then looking for the option to view 'About this device' or similar.

  You should not upgrade your phone software without backing up your critical data – read more at this link.

• How do I make sure my SuperGold app is current?

  We recommend you keep your device applications updated, by using Google Play Store. We are not responsible for application changes that occur as part of this process, except for updates to the SuperGold mobile app. You can find more information at this link.

• Why is the app slow on my device?

  Every smartphone has a different range of technologies built into it, that determine its cost and performance. Generally, a device that is pricier should perform better than its cheaper alternatives. We cannot make the app run faster or slower, but we do design with mid-range devices in mine, not the latest or most expensive.

• My SuperGold app is too slow, how can I make it faster?

  If the app just isn’t running quickly enough on your device, you can always use the website at https://www.supergold.govt.nz.

• Why does Google Play say this app is not available in my location?

  The SuperGold app is only available in New Zealand and Australia.

  You can also find more information about setting your country here.

• Do you support Android tablets?

  Generally, the mobile app will work on an android tablet if it has a recent Android OS, but the experience does vary greatly.