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Questions & Answers

Will the SuperGold app replace my card?

No. To get SuperGold discounts, you'll still need to show your SuperGold card when you make a purchase. A digital card is not currently included in the SuperGold app.

Will the app share my personal information?

No. The app does not ask for any personal information.

Special offers may require you to include your SuperGold client number and date of birth. This is so the Ministry of Social Development can verify you’re a cardholder. To access these deals, you may be asked to enter your client number (found on the back of your SuperGold card) and date of birth into the app or website.

This personal information is sent to the Ministry of Social Development (MSD) for automatic checking. Your card number and date of birth are not stored by the app or website.

How much does the SuperGold cost?

The SuperGold card is free.

Can I use my SuperGold card to travel free on public transport?

Yes. SuperGold cardholders can get free off-peak travel on public transport in many areas around New Zealand.

In most areas off-peak is usually 9am – 3pm and from 6.30pm weekdays, and any time on weekends and public holidays. In some areas you will also need a smart card from the Regional Council to access free off-peak travel. In Auckland you can travel free after 9am weekdays, and all-day weekends and public holidays. Outside these off-peak times, you’ll need to pay the standard adult fare.

How do I use SuperGold to travel for free?

It’s easy. In most areas you’ll just need to show your SuperGold card to the bus driver, train staff or other transport operator. Check the table below to see if there are any additional requirements in your area.

Region Card Type Cost Off-peak hours Other details More information
Auckland AT HOP (gold) $5 fee to get a card, plus you need to load a minimum of $1 credit. After 9am weekdays, all day weekends and public holidays You will need to have some money loaded on your AT HOP card if you want to travel during peak hours. AT HOP
Bee Card To help get everyone started with the Bee Card, the card fee will be waived for an initial period. After the initial period cards will cost $5 when ordered online. 9am to 3pm and from 6:30pm to the end of service on weekdays, and any time on weekends and public holidays. This timeframe may vary across regions, contact your local customer service point for more information.
  • If you use the bus during peak hours, use your Bee Card to receive the senior concession available in your region. You can top up funds or load passes onto your Bee Card so no matter what time you are travelling you can just tag on and go.
  • Don’t forget to tag off as you may be charged a default fare (even if you are travelling within the free period).
  • You’ll need to carry your SuperGold Card with you when using the bus, as proof of your eligibility for SuperGold concessions. From time to time this may be checked by the bus driver, or a regional transport representative.
Bee Card
Rest of New Zealand SuperGold Free of charge 9am to 3pm and from 6:30pm to the end of service on weekdays, and any time on weekends and public holidays You need to show your SuperGold card to access the free off-peak concession.

How do I order a replacement card?

If your card is lost or stolen, or if you change your name, contact us to order a replacement card. You should receive a replacement card within three weeks, free of charge.

Can I add a photo to my SuperGold card?

Yes. If you’d like to add an ID photograph to your SuperGold card, visit AA or a Vehicle Licensing agent. You’ll need to bring your SuperGold card and three original documents showing proof of your identity, like your passport, birth certificate, driver licence, a bank statement, phone or power account. Please see below a full list of the documentation requirements.

  • For New Zealand born clients - one government-issued document stating full legal name and date of birth (eg birth certificate, passport, driver licence, firearms licence, deed poll, etc)
  • For clients born overseas - proof of lawful residence in New Zealand (e.g. New Zealand passport, other country passport with residence visa, citizenship certificate, etc)
  • All clients - two more documents supporting identity. (eg marriage certificate, bank statement, phone or power account, driver licence, etc.)
    Note: One of the documents requested above must be at least 2 years old.
  • All clients - proof of any name change (eg marriage certificate, deed poll)

Is SuperGold just for free off-peak transport?

No. SuperGold offers instant savings on all sorts of things that can make a real difference when you’re managing on a tight budget, including everyday expenses like power, fuel, food, automotive and a range of health care.

Who pays for the SuperGold discounts?

SuperGold is one way the government and business community can say thank you for your contribution to Aotearoa.

The government contributes to SuperGold free off-peak public transport but doesn’t contribute to the discounts and special offers provided by SuperGold business partners.

What’s the difference between SuperGold and the ‘gold card’?

There’s no difference, it’s the same card. Some people call it SuperGold or the gold card.

When will I receive my SuperGold card?

You’ll be automatically issued a SuperGold Card when you’re granted

  • NZ Super or a Veteran's Pension or
  • a main benefit at age 65 or over.

Your NZ Super will need to be approved at least three weeks before turning age 65 if you wish to receive your SuperGold Card by your 65th birthday.

Is SuperGold connected to my Super?

The SuperGold card is automatically sent to all New Zealand residents when they turn 65. It allows businesses and the government to support and contribute to the lives of older New Zealanders, by helping stretch money further.

You don’t need to get NZ Superannuation or a Veteran’s Pension to have SuperGold – if you’re 65 or over and a New Zealand resident, you can get a SuperGold card.

What if I’m already receiving a main benefit?

If you’re turning 65 and receiving a main benefit from the Ministry of Social Development, your SuperGold Card will arrive at least three weeks after you’re granted NZ Super on your 65th birthday.

Can I use my SuperGold card as an ID card?

SuperGold is not intended to be a form of identification.

Does my SuperGold card have an expiry date?

Since May 2010, there is no expiry date on SuperGold-only cards. If the back of your card includes an expiry date (EXP) and this date has expired, please email us and we’ll send you a replacement card.

The only cards with an expiry date are ‘combo cards’.

Combo cards double as both a Community Services Card and SuperGold card. They’ll have the letters CSC on the back of the card, and EXP to indicate the expiry date of the card. These cards have an expiry date because entitlement to a Community Services Card can change over time.

How does the Community Services card work with SuperGold?

If you have a current Community Services Card at the time you’re granted NZ Super, you can use your Community Services Card until its expiry date. If you continue to qualify for a Community Services Card, you’ll get a new SuperGold/Community Services Combo card. It’ll have the initials CSC on the back and will have an expiry date. Your new ‘combo card’ replaces your Community Services Card. You can use this card for both health subsidies and SuperGold discounts.

Can I still get SuperGold if I’m not a resident?

If you are not normally a resident in New Zealand and do not intend to stay here, you will not qualify to receive a SuperGold card.